Contact

Are you super eager to talk to have your questions answered? Then don’t delay email us today at askus@investorschoice.com.au so we can setup a time to talk.

 

Alternatively, give us a call on 1800 46 48 10

We look forward to talking to you.

Compliments and Complaints

We value your feedback and want to hear your concerns. Please contact us at askus@investorschoice.com.au

At Investors Choice Mortgages, we always work hard to build strong and lasting relationships with our valued customers.  By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us.  We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:

Email:                         askus@investorschoice.com.au

Phone:                       1800 46 48 10

Post:                           PO Box 622, Carlton South VIC  3053

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

We will try to deal with your complaint on the spot.  However, if this is not possible, we will write to you to acknowledge your complaint within 5 days.

We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.  In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.